Shipping & Returns
Please see a breakdown below of all the various shipping options available when buying from us. The prices are based off your location.
There is a shipping cut off by 2pm for all courier services and 3pm for Royal Mail collection.
UK SHIPPING FEES
- Royal Mail 24 - 1-3 working days, aim to deliver the next working day - £3.69
- UPS Next Day - Next Day Tracked Courier (Must be ordered before 1pm, Next Day Excludes Weekends) - £5.99
- Hermes Courier 2-4 Days Tracked postage - £3.99
We offer FREE UK SHIPPING on all orders over £75 (excludes aerosol and bulky shipping). This free shipping is with Royal mail 48 service.
We offer a 28 day returns policy.
If you are unhappy with your product please return it to us for a full refund within 60 days.
Please note all items are expected to be in a good new saleable condition with all original packaging.
If they are not received at our end in the same as new condition your return may be rejected. You will be responsible for the return shipping costs.
In Stock - Ships Same Day Or Collect In Store Today - These will ship same day if ordered by 3pm, Or are available for in store collection.
Available To Order - We will order these items in for you from our supplier and shipping will usually take 2-3 days extra.
Pre-Order Today - Items marked Pre-Order will be available to collect on release day or will be shipped to arrive to you on release.
Any orders containing items with different stock statuses will be shipped once the whole order is complete.
If an item is listed as currently out of stock, that means it is being ordered in from our suppliers.
Our aim is to keep all products we list in stock and have weekly deliveries from most of our suppliers.
Currently we do not offer the option for Back Orders on items on our site, but on any out of stock product there is the option to be notified when it is back in stock.
If there is something you would like to order that is not listed on our website we will be happy to try and order it from our network of suppliers. Usually, we are able to offer competitive discounted pricing even on special orders.
We aim to deliver orders to UK customers within 1-2 working days as we understand how important it is for you to receive your goods when you expect them. We advise you make sure someone is available at your delivery address within working hours to sign for your order.
All our orders are sent with either Royal Mail or a UK based tracked courier service. If your order ships with a courier service you will receive either an email or text message letting you know when to expect the delivery to take place, and giving you the option to arrange delivery at a convenient time. Otherwise, Royal Mail will deliver via your normal post.
If there is no answer at the address when your parcel arrives, you will be left a calling card with instructions on how to collect your order or rearrange delivery.
Collection in store
You can collect from our store in Barnsley, Items can also be reserved online by selecteding the "Collect From Store" option as the delivery option at checkout, this will guarantee the stock of the products you want when you come to collect your order.
UK Shipping Rates & Delivery Times
Please keep in mind that we cannot guarantee delivery times as they are only estimates. Regrettably, we are unable to refund delivery costs in the event that the delivery date does not meet the provided estimates.
UK Next Day Delivery (Weekdays)
To take advantage of our next day delivery service, you will need to place your order before 2 pm GMT Monday to Thursday. If you place your order after 2 pm GMT Friday, it will be delivered on Tuesday.
At the moment we’re unable to offer a Saturday delivery option on our website, but if you call us on 1226 297335 we can arrange this.
Please note our standard shipping is Royal Mail 24 and costs £3.69 - This is almost always next day but is not a next day service so if you absolutely need your items next day please select Next Day Courier